Mumbai
BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support.
Responsibilities:
Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.
Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.
Set objectives, monitor team performance, and ensure work is completed on time and to required standards.
Oversee the delivery of preventative and corrective maintenance services for BMS systems.
Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.
Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.
Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.
Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.
Conduct regular client meetings and reviews to ensure satisfaction with the service provided.
Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.
Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.
Maintain accurate records of maintenance activities, service reports, and equipment performance.
Generate regular reports for clients and management on system status, service outcomes, and energy usage.
Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.
Experience | 8 - 12 Years |
Salary | 10 Lac To 15 Lac P.A. |
Industry | IT Hardware / Technical Support / Telecom Engineering |
Qualification | Advanced/Higher Diploma, B.E, B.Tech |
Key Skills | Service Engineer BMS operations maintenance Building Management System Management Skills Performance Management System team management teamwork leadership Technical Skills equipment maintenance Compliance SLA Customer Management Customer Service Client Management relationship management Troubleshooting Skills Problem Solving Records Management Budgeting invoicing Time Management |
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